Terms & Conditions

  1. Centred Mums timetable and terms are subject to change. We may at any time choose to withdraw a type of session, price option or promotion.
  2. We may increase our prices at any time.
  3. No refunds will be given on class blocks once purchased unless there is a medical reason why you cannot attend or continue the sessions.
  4. All massage treatments and Pilates classes both group and 1-2-1 must be booked in advance via our online booking system. If you require assistance to make your booking we are happy to help via email at hello@centredmums.com
  5. Our online booking system closes registration 2 hrs before a class.
  6. Our group Pilates classes are limited to 12 clients per class.
  7. When purchasing a block of private classes, please note that your purchase must be used within 1 year of purchase.
  8. CANCELLATION POLICY FOR PRIVATE 1-2-1 PILATES CLASSES: WE NEED 24 HOURS NOTICE TO CANCEL YOUR SESSION. If you give us 24 hrs notice, you will not be charged for your session and it will be available to use at another time within the period of purchase. If you neglect to give us 24 hrs notice to cancel or reschedule your booking, it will be treated as having been used, whether or not you attend, and you will not be entitled to a refund or to reschedule. There are no exceptions.
  9. If we have to cancel your class both group or 1-2-1, for any reason, we will do our best to give you advance notice and, in such instances, it will be available to use for another booking or for group classes you may be offered a refund or class credit. It is your responsibility to make sure we have the best way to contact you to notify you of cancellations.
  10. You cannot transfer unused sessions or bookings without permission. Such permission will not be unreasonably withheld.
  11. Pilates group class bookings are assigned to individual client accounts and cannot be shared between clients.

When booking you will be asked to agree to the following terms and conditions:

General Terms & Conditions:

I confirm that I have/will complete the Client Health Questionnaire to the best of my belief and update us of any changes to your health. (The link to complete the Client Health Questionnaire is sent to you in your booking confirmation email).

I understand that Pilates exercises and massage are safe but I acknowledge that it is recommended that I receive medical clearance from my doctor before starting these sessions.

I will inform my teacher or therapist before the session of any changes in my health or medical status e.g. muscle or joint pain, new medication or an injury.

I agree that if I feel unwell I won’t attend the session. This is for my own safety and if it is a class the well-being of other clients.

I understand it is not advisable to do Pilates or have a massage in weeks 8-14 of pregnancy and I understand I need to wait until 6 weeks post birth before i resume Pilates or 8-12 weeks post c-section (depending on your recovery).

I understand that Centred Mums has a 24 hour cancellation policy for treatments and 1-2-1 Pilates classes and if I fail to give sufficient notice I will be charged in full for any cancellations.

Pilates Terms & Conditions:

I understand that all exercise carries a risk of injury. I assume full responsibility in Pilates sessions at my sole risk and I will stop exercising if I feel any pain and inform my instructor if I feel any discomfort during or after a session.

I understand my instructor can accept no liability for personal injury if your doctor has advised you against such exercise, if you fail to follow instructions on safety or technique or if injury is caused by negligence of another participant.

If I am attending a class with my baby I understand my baby remains my responsibility throughout the class.

I understand if I sign up for a block this is for a set number of weeks, is non transferable & is non refundable unless there is a medical reason why I cannot attend or continue the sessions.

I expressly agree that I have been informed that Pilates involves possible risks & all exercises shall be undertaken at my sole risk & that neither Grace Lillywhite or the facility shall be liable to me for any claims, demands, injuries or damages.